experience, archives
I ordered some Moo MiniCards last week on a whim. What showed up in my mailbox today was a great little user experience that will make me a repeat customer and fan of Moo.com for years to come.
“Companies focused on customer-experience design outperformed the S&P 500 by a 10-to-1 margin from 2000 to 2005”http://www.fastcompany.com/magazine/119/all-about-yves.html