I have been working for the LDS Church since 2003, first as an information architect and interaction designer, now as a User Research Lead. When I left my job as a usability engineer at Microsoft in March 2003, I told my co-workers that my new job had benefits that were “out of this world.” Still true today.
My first design project at the Church was an internal application related to the missionary call process, which you can find described in the March 2007 issue of the New Era. More recent projects at the Church include the Church’s mapping site (which has undergone several major updates since then) and the Online Store.
Now I’ve transitioned back to user research, helping teams better understand their users, then make easy-to-use solutions that meet real needs.