Check out the World Usability Day Bundle on UXPunk. Big savings on some good research and design tools.
An article describing a recent “true intent” study for LDS.org was just posted on LDSTech. It describes how we created an affinity diagram out of over 800 freeform survey responses to help discover why people came to LDS.org and what their biggest problems were. A very informative activity. Some of the high-level results are also reported there, with permission.
“Myth #3: People don’t scroll.”From an interesting “UX Myths” site. Some interesting user experience myths de-bunked. Thanks Christian Smith for pointing me to this!
I liked this illustration of the Knowledge Gap in Jared Spool’s recent newsletter article, Riding the Magic Escalator of Acquired Knowledge.
To close the knowledge gap, you either ride the user up the escalator via training, or you bring the target knowledge down the escalator by simplifying the design. Those are really your two main choices, 99% of the time!