case study

How we rebuilt Northtemple

I am my own worst client. Designing for yourself is always an interesting exercise, and I find that not only am I increasingly more difficult to work with, but lately the process is taking longer than ever. It may be just as awkward as a doctor operating on himself, or a hair dresser cutting her own hair, or a baby changing her own diaper. Our process for rebuilding Northtemple was about as exasperating. Here’s how we did it.

Northtemple started two years ago as the public face of our little six-member design group, as a way to contribute to the design community and shed light on our efforts as designers at the LDS Church.

We’ve now grown to over 30 designers, and our group dynamic has changed pretty dramatically. The site needed to change with us.

As well, the need to band our group together culturally has never been greater. Working for a church, we are expected to apply our creative strengths in a very conservative environment. Yet that often crazy, eccentric creativity is what makes us who we are, and an environment of stuffy ties and dresses (no, not worn together) is rarely friendly to those tendencies. Our group has been a reliable refuge from those surroundings, and we look to each other to recharge our creative batteries.

So our goal with this redesign was to solve some of these issues: build a site that better represents our group and better reflects and reinforces our culture and personalities. A creative watering hole, if you will.

We also wanted to improve the content. While a stream of inspiring linkage is often perfect for surf’s up Fridays, we wanted to better establish our designers’ talents and knowledge of design, and expand beyond a regurgitation blog (while adding revolutionary features like an archive and comments). So we aimed to refocus the site on great content, and build a community around it to discuss design and how we all become better designers.

Frustrations

Heading up the redesign, I went through several months of casual design iteration to try to find this new look. Nothing fit. I tried playful, I tried conservative. I tried building upon our fixed footer, and I tried ditching it. Nothing worked, and I grew increasingly frustrated at the process.

The identity was the hardest part to nail down, as our identity hits on this mixture of creativity and religious seriousness or reverence. None of these first iterations hit it.

Pirates

Finally, last month I buckled down and dove in. I had an epiphany of sorts as to how the site should look and feel, so I went crazy on it. And it felt great. I had this big idea that the site should hearken back to the early days of Mormon publications, with the same energy and passion that those early writers had with their self-published newspapers and magazines, like the Deseret News and Millennial Star.


I even found a sweet new type family – Mayflower, from Veer. It was old world, and the italic was perfect.


I put it all together, wore it out in Photoshop, and was pumped. Here’s how the header came out:



Then I realized something. Not only did this new masthead look like a big-budget Johnny Depp film, but the site had become the exact opposite of what I wanted: stuffy, conservative, and serif.

Disgusted, I went back to the drawing board.

The Battle

Struggling over this same problem for months now, I finally hit upon something key. Everything about the site, and our group for that matter, was this battle. A tug of war between creative and conservative. Between the suit and tie and wakeboarding on the weekends. Between Mo’ Tab and NIN. Between good and evil? Maybe not so dramatic, but the battle was there.

It finally occurred to me that we should embrace the struggle, and illustrate the internal battle that has defined us individually and as a group.

That realization in hand, I set out to visualize the struggle. It should be creative and conservative. Irreverent and religious. Rebellious, but just slightly.

I started with the logo. I went huge, and it felt dirty. Dirty, but good.

I separated the NORTH from the TEMPLE so as to put a bit of space between the two – after all, the site isn’t a temple site, just our location on North Temple Street in Salt Lake City. Yet by book-ending the content like this, it helps bring the two together and define who we are.

For the logotype, I chose Trade Gothic, after being inspired by Jason Santa Maria’s post on If you were a typeface. It was perfect. Thick and authoritative, and even somewhat conservative. Responsible. Yet it’s still a sans, and is characteristically modern and versatile. Sweet.


To further reinforce the duality of our personalities, I styled the logo with a bit of mess, a bit of wear, and just to confuse matters more, a bit of flourish.


Behind the words I mashed together bright images to bring even more definition to the personality. It’s both warm and cold. Bright and dark. It’s crazy, but presentable.

Do you recognize anything familiar in there?


Success! This was right. Finally, it felt good. It felt like us.

Obviously I wasn’t done there. But simply getting the logo right set me on a path to make a million other decisions on the site, from the front page typography to the journal and about pages. Those tiny design decisions are so much easier to make once you have a solid direction and a solid understanding of what you’re designing. If you can’t get a handle on the personality of the site, you will flail about like I did for so many months. Defining the site’s personality, and finding ways to illustrate it, will set you on a path to build a complete site that’s just right.

posted by Jason Lynes on Monday, Aug 25, 2008
tagged with northtemple, design


8 comments

Thanks for the design explanation. I still prefer the first design though. Too bad you didn’t stick with that one. I think the message of the first design is much more timely and timeless than the superficial second design.

comment by GR 1 hour later

Thanks for the explanation.

30 designers!! Does that cover print, or just web / interaction design?

Interesting how you describe the tension between creative and conservative – I’m intrigued by the outlets you’ve created to effectively allow the non-conservative sides of your personalities to still flourish.

(I miss the fixed footer ;) )

comment by Paul 1 hour later

In some discussions with Jason about the design of the new site, we really “battled” with how the site should represent itself. Should it be “timeless” as GR mentioned above, or should it be more contemporary? With anything more contemporary you risk it coming across more superficial, but I think that we decided that for this site, a stream of randomness from our group, was a place where we could go ahead and lean to the side of trendiness (or superficialness). We all work for a very conservative organization, and all of our projects are designed in the realm of “conservative”, “timeless”, “classical”, etc. This site, which is not associated in any way other than that we all work for the church, seemed like the one opportunity where we could go outside the bounds of timelessness.

One of the nice things with the re-design and a “trendy” approach, is that it lends itself well to more re-designs, and variations in the style as time goes on. Nothing here is permanent.

comment by John Dilworth 2 hours later

@Paul—just web. There’s an amazing amount of work here to be done!

@Jason—Thanks for sharing your creative process on the redesign. It is terribly difficult to design for oneself, let alone for something that represents our group well, and I think you’ve struck that balance. Although, I do miss some of those serifs. ;)

comment by Ty Hatch 3 hours later

@GR – just like John said, superficial was part of the whole point. the funny thing about the timeless design we had before was most of us were pretty sick of it, despite those timeless elements.

@Paul – we have 30 interaction designers. the church has a whole other AV department that handles print, video, audio, kiosks, etc. our group works on everything web – web applications and public web sites. we each work on 1-2 projects, and our apps and sites often serve thousands of church employees or volunteers each.

the footer was hard to lose. some said it was part of our brand. maybe that’s why i decided to ditch it.

as far as outlets for our non-conservative sides, Northtemple is a big piece of that. a lot of us take on side projects, or play copious amounts of rockband together, eat unhealthy amounts of sushi from time to time, etc. like i alluded to above, the group has a pretty rad culture that takes the edge off of the conservative environment of the church. the funny thing is the churchy aspect is a big part of why we all love it here. but the group, with our meetings, workshops, design reviews and such, provides a nice oasis from the buttoned collars and pressed shirts.

comment by Jason Lynes 3 hours later

Love the new design. Love it more after having the “battle” described! I could use some of your creativity myself as I am in the middle of a redesign – maybe you could funnel some of the creativity over to 200 S 200 W? haha!

comment by Zach 15 hours later

I’m assuming you are like most designers and feel like you could still tweak it more.

One question…the samples you showed in the creative process had the O looking flourishing. The one on the secondary pages looks like someone used it for paint ball practice. Why isn’t the flourishes carried through?

comment by DB 16 hours later

I LOVE the new design, but I also LOVED the old one.

Thanks for a little behind the scenes look into your design process and the “battles” that you are engaged in on a daily basis. I think we all (or at least I do) have those battles. That is why I maintain a personal website, and take on work on the side.

comment by Shane one day later

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